Terms & Conditions

1Definitions

• Consumer — an individual who uses the consumer app to discover, claim, and redeem Deals.
• Vendor — a business that lists Stores, Products, and Deals on the Platform.
• Vendor Staff — individuals a Vendor authorises to act on its behalf (with roles such as super admin, admin, or store staff).
• Store — a physical location operated by a Vendor and listed on the Platform.
• Product — an item or service a Vendor offers.
• Deal — an offer (e.g., a discount or promotion) a Vendor publishes for one or more Products at a Store, with a validity period and any usage limits the Vendor sets.
• Claim — a Consumer's reservation of a Deal, which generates a unique Voucher.
• Voucher — the unique (QR) code issued to a Consumer when they Claim a Deal, presented at the Store for Redemption.
• Redemption — Vendor Staff validating a Voucher in-store so the Consumer receives the Deal benefit.

2Aadhaa's role — we are a marketplace, not the seller

Aadhaa is an intermediary and technology platform that connects Consumers with Vendors. The actual offer, sale, and fulfilment of any Product or Deal is a transaction between the Consumer and the Vendor.

This means:

• Aadhaa is not the seller, manufacturer, or provider of any Product or Deal, and is not a party to the contract formed between a Consumer and a Vendor when a Deal is Claimed.
• Vendors are solely responsible for their Stores, Products, Deals, pricing, descriptions, quality, fulfilment, and for honouring Vouchers.
• Aadhaa does not guarantee the quality, safety, legality, or availability of any Product or Deal, nor the accuracy of Vendor-provided content.

Aadhaa provides the Platform on an "as is" and "as available" basis (Section 12).

3Eligibility and accounts

• You must be at least 18 years old and capable of entering into a legally binding contract under Indian law.
• Accounts are created and secured using your mobile number and a one-time password (OTP). You are responsible for keeping access to your number and device secure, and for all activity under your account.
• You agree to provide accurate, current information and to keep it updated.
• Vendors are responsible for the actions of their Vendor Staff and for managing staff access and roles.

4The Deal lifecycle (how the Platform works)

1. A Vendor creates a Deal for one or more Products at a Store, setting the discount, the validity period (start and end), and any limits (per-customer limit and/or total quantity).
2. A Consumer Claims the Deal. The Platform issues a unique Voucher (QR code) tied to that Claim.
3. The Consumer presents the Voucher at the Store. Vendor Staff scan and validate it, and the Consumer receives the Deal benefit. A Voucher can be redeemed only at the Store the Deal belongs to, and only once.
4. A Voucher is valid until the Deal's end date. Expired or already-redeemed Vouchers cannot be redeemed.

5Vendor terms

These terms apply to Vendors and Vendor Staff. They are in addition to the general terms.

5.1You must honour every valid Voucher — this is core

If a Consumer Claims your Deal and holds a valid Voucher, you must honour it on the terms you published, for the full validity period, at the relevant Store. This is the central promise that makes the marketplace trustworthy, and it is a material obligation under these Terms.

Specifically, you agree that:

• You will honour all outstanding Claimed Vouchers at the price, discount, and terms stated in the Deal at the time it was Claimed.
• Deactivating, editing, or letting a Deal expire does not release you from Vouchers already Claimed. When you deactivate a Deal, it simply stops accepting new Claims; Vouchers already issued remain valid and must be honoured until they expire.
• You will not refuse, devalue, or attach undisclosed conditions to a valid Voucher (for example, demanding a minimum additional purchase that was not part of the published Deal, or claiming "stock over" for a Deal you chose to keep active).
• You will ensure your Stores are adequately stocked and staffed to honour the Deals you publish and the limits you set.

Failure to honour valid Vouchers is a serious breach. It may result in removal of your Deals, suspension or termination of your account, and you may be liable to the affected Consumer and to Aadhaa for the consequences (Section 5.6).

5.2Accuracy and legality of your listings

• Your Stores, Products, Deals, prices, descriptions, and images must be accurate, lawful, and not misleading. Discounts must be genuine (no inflating a "regular" price to fake a discount).
• You must hold all licences, registrations, and approvals required to sell what you list (including, where applicable, GST registration and any category-specific licences), and you must comply with all applicable laws, including consumer-protection, food-safety, weights-and-measures, and tax laws.
• You are responsible for issuing any tax invoice or bill required by law for the underlying sale, and for collecting and remitting applicable taxes.

5.3Your content

You grant Aadhaa a non-exclusive, royalty-free licence to host, display, and use the content you upload (store/product images, descriptions, deal content, logos) for the purpose of operating and promoting the Platform. You confirm you own or have the rights to all content you upload and that it does not infringe anyone else's rights.

5.4Vendor Staff and authorisation

• You are responsible for who you authorise as Vendor Staff and for the roles and store access you assign them.
• Vendor Staff must only redeem Vouchers at Stores they are authorised for. Redemption activity is audited, and attempts are rate-limited to deter abuse.

5.5Verification and suspension

Aadhaa may verify Vendor identity and documents and may suspend or remove Stores, Deals, or accounts that breach these Terms, appear fraudulent, or generate repeated, substantiated Consumer complaints.

5.6Vendor responsibility and indemnity

You are responsible for the underlying transaction with the Consumer. You agree to indemnify and hold harmless Aadhaa from claims, losses, and costs arising from your Stores, Products, Deals, your failure to honour a Voucher, your content, or your breach of law or of these Terms.

6Consumer terms

These terms apply to Consumers. They are in addition to the general terms.

• Claiming and redeeming: When you Claim a Deal, you receive a unique Voucher. Present it at the correct Store, within the validity period. Each Voucher can be redeemed once.
• No transfer or resale: Vouchers are for your personal use. Do not sell, transfer, duplicate, or tamper with a Voucher or QR code.
• Honest use: Do not attempt to claim beyond stated limits, defraud Vendors, use automated means to claim Deals, or otherwise abuse the Platform. We may cancel Vouchers and suspend accounts engaged in abuse or fraud.
• The deal is with the Vendor: The Product/Deal is provided by the Vendor. If something is wrong with what you receive, your primary recourse is with the Vendor; Aadhaa can help facilitate but is not the seller (Section 2).
• Ratings and reviews: If you rate a Store, your rating must be genuine and based on real experience. Do not post unlawful, abusive, or fake content.
• Accurate location: Location-based features rely on the location data you allow; results are approximate and provided for convenience.

7Acceptable use (all users)

You agree not to:

• Use the Platform for any unlawful, fraudulent, or harmful purpose;
• Post content that is illegal, infringing, defamatory, obscene, deceptive, or that violates another's rights or privacy;
• Interfere with, probe, or disrupt the Platform's security or operation, or attempt unauthorised access;
• Use bots, scrapers, or automated means except as we expressly permit;
• Misrepresent your identity or impersonate another person or business.

We may remove content and suspend or terminate accounts that breach this section, in line with applicable law.

8Deals are free at launch

At launch, Deals are offered free of charge — there is no in-app payment, and Aadhaa does not charge Consumers or Vendors a fee or commission to claim or list Deals. If in-app payments or platform fees are introduced in future, we will update these Terms before doing so, and any Vendor commercials (commission, payouts) will be set out in a separate Vendor Agreement.

9Intellectual property

The Platform, including its software, design, branding, and the "Aadhaa" name and logo, is owned by Aadhaa or its licensors and is protected by law. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Platform for its intended purpose. You may not copy, modify, reverse-engineer, or create derivative works except as permitted by law.

Content uploaded by Vendors and Consumers remains theirs, subject to the licences granted to Aadhaa in these Terms.

10Notifications and communications

By using the Platform, you agree to receive transactional communications (such as OTPs and Voucher/Redemption updates), which are necessary to provide the service. You may also receive deal and promotional notifications, which you can control through your notification settings or device settings.

11Suspension and termination

• You may stop using the Platform and delete your account at any time.
• We may suspend or terminate your access if you breach these Terms, the law, or if we reasonably suspect fraud or conduct that harms other users or the Platform.
• Surviving obligations: Termination does not release a Vendor from the obligation to honour Vouchers Claimed before termination, nor does it affect rights or liabilities that accrued before termination.

12Disclaimers

To the maximum extent permitted by law:

• The Platform is provided "as is" and "as available". We do not warrant that it will be uninterrupted, error-free, or secure.
• Aadhaa does not warrant the quality, safety, legality, accuracy, or availability of any Store, Product, or Deal listed by a Vendor. These are the Vendor's responsibility.
• Location, mapping, and search results are approximate and provided for convenience.

Nothing in these Terms excludes liability that cannot be excluded under applicable law, including under the Consumer Protection Act, 2019.

13Limitation of liability

To the maximum extent permitted by law, Aadhaa (and its officers, employees, and partners) will not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, or goodwill, arising from your use of the Platform or from any transaction between a Consumer and a Vendor.

Where liability cannot be excluded, Aadhaa's total aggregate liability is limited to the greater of (a) the total fees you paid to Aadhaa in the three (3) months before the event giving rise to the claim, or (b) ₹1,000, except where a higher amount is required by law.

This section does not limit a Vendor's liability to a Consumer for the underlying transaction.

14Indemnity

You agree to indemnify and hold harmless Aadhaa from claims, damages, losses, and reasonable costs (including legal fees) arising from your use of the Platform, your content, your transactions, or your breach of these Terms or of applicable law.

15Grievance redressal

In accordance with the Information Technology (Intermediary Guidelines) Rules, 2021 and the Consumer Protection (E-Commerce) Rules, 2020, you may contact our Grievance Officer with any complaint about content, a transaction, or use of the Platform:

Grievance Officer: Prasanth Chakka
Aadhaa Innovative Solutions Private Limited
B304, DSR Fortune Prime, Madhapur, Hyderabad, Telangana 500081
Email: grievance@aadhaa.in · Support: support@aadhaa.in

We will acknowledge complaints promptly and aim to resolve them within the timelines required by law.

16Governing law and jurisdiction

These Terms are governed by the laws of India. Subject to any mandatory consumer protections, the courts at Hyderabad, Telangana will have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Platform.

17Changes to these Terms

We may update these Terms from time to time. When we make material changes, we will update the "Last updated" date and, where appropriate, notify you in the app. Your continued use of the Platform after changes take effect means you accept the updated Terms.

18Contact

Aadhaa Innovative Solutions Private Limited
B304, DSR Fortune Prime, Madhapur, Hyderabad, Telangana 500081
Support: support@aadhaa.in · Grievances: grievance@aadhaa.in